Shipping policy

Shipping & Delivery Policy

EFFECTIVE DATE: 24 September 2026

Thank you for shopping at Best Finds. This Shipping & Delivery Policy outlines the details of order processing, shipping methods, delivery timeframes, tracking, and customs information for orders placed by our customers in the United Kingdom.

1. Merchant Location & Shipping Destinations

Best Finds is operated by Richard Lawrence Faithorn, located in Queensland, Australia. We specialise in shipping and delivering products directly to customers residing in the United Kingdom.

2. Order Processing & Dispatch Times

  • Processing Time: All orders are processed, packed, and dispatched within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

  • Order Tracking: Once your order has been dispatched, you will receive an automated email notification containing a tracking number and a link to trace your shipment online.

3. Delivery Times & Shipping Rates

Shipping rates and estimated delivery times are calculated and displayed at checkout before payment completion.

Shipping Option Estimated Delivery Time Cost
Standard UK Delivery 7 – 12 Business Days Calculated at checkout / Free on eligible orders
Express UK Delivery 4 – 7 Business Days Calculated at checkout

Note: Delivery timeframes are estimates and commence from the date of dispatch rather than the order date. Unexpected delays may occasionally occur due to carrier network backlogs, severe weather conditions, or customs inspections.

4. Customs, Import Taxes, and Duties (UK Imports)

  • Value Added Tax (VAT): In accordance with UK e-commerce tax legislation, applicable UK Value Added Tax (VAT) is collected directly at checkout for qualifying orders shipped to the UK.

  • Import Duties: Orders with a total value exceeding £135 may be subject to UK import duties or clearance fees assessed by HM Revenue & Customs (HMRC) upon arrival in the United Kingdom. Unless explicitly included at checkout, any such import duties or clearance fees are the responsibility of the customer.

5. Incorrect Shipping Addresses & Failed Deliveries

Customers are responsible for ensuring that the full and correct delivery address is provided at checkout.

  • If a package is returned to us or fails to be delivered due to an incorrect or incomplete address provided by the customer, or because the package was uncollected from a local postal depot, original delivery fees are non-refundable.

  • Additional shipping charges may apply to re-dispatch returned items to a corrected address.

6. Missing, Delayed, or Damaged Packages

If your tracking information indicates that your package has been delivered but you have not received it, or if your package is significantly delayed beyond the estimated timeframe:

  1. Verify the delivery location and check with household members or neighbours.

  2. Contact the assigned courier using the provided tracking details.

  3. If the shipment remains untraced, please contact our support team at bestfinds.store@outlook.com within 14 calendar days of the estimated delivery date so we can initiate an investigation with the carrier.

If your order arrives physically damaged, please document the damage with photos or video and contact us immediately at bestfinds.store@outlook.com so we can resolve the issue promptly.

7. Contact Information

For any questions or inquiries regarding shipping and delivery, please contact:

  • Store Name: Best Finds

  • Merchant / Owner: Richard Lawrence Faithorn

  • Email: bestfinds.store@outlook.com

  • Telephone: +61 410 582 699

  • Business Address: 25 Cremorne Court, Kippa Ring, Queensland, Postcode 4021, Australia