Privacy policy

Privacy Policy

EFFECTIVE DATE: 24 September 2026

At Best Finds, operated by Richard Lawrence Faithorn (located at 25 Cremorne Court, Kippa Ring, Queensland, Postcode 4021, Australia), we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit or make a purchase from Best Finds (the "Site"), particularly regarding consumers located in the United Kingdom, in compliance with the UK General Data Protection Regulation (UK GDPR) and the UK Data Protection Act 2018.

1. Who We Are (Data Controller)

Under the UK GDPR, Richard Lawrence Faithorn trading as Best Finds is the "Data Controller" responsible for your personal data collected through this site.

  • Store Name: Best Finds

  • Data Controller: Richard Lawrence Faithorn

  • Contact Email: bestfinds.store@outlook.com

  • Telephone: +61 410 582 699

  • Business Address: 25 Cremorne Court, Kippa Ring, Queensland, Postcode 4021, Australia

2. Personal Information We Collect

When you visit or make a purchase from our Site, we collect personal information necessary to process your orders, operate our store, and communicate with you:

  • Order and Contact Information: Full name, billing address, shipping address, payment information (processed securely via Shopify Payments; we do not store full payment card numbers), email address, and phone number.

  • Device and Usage Information: Information automatically collected when you access our site, including your IP address, web browser details, device type, time zone, cookies installed on your device, referring/exit pages, and interactions with our products.

  • Customer Support Data: Information you provide when contacting our customer support team for assistance, returns, or queries.

3. Legal Bases for Processing

We process your personal data under the following lawful bases established by the UK GDPR:

  1. Performance of a Contract: To process and fulfill your orders, collect payments, manage shipping and delivery, send order confirmations, and handle returns or refunds.

  2. Compliance with Legal Obligations: To fulfill legal, tax, accounting, or reporting obligations (such as UK VAT reporting and distance selling compliance).

  3. Legitimate Interests: To prevent fraud, secure our store, analyze site usage to improve user experience, and manage operational logistics.

  4. Consent: To send marketing communications (such as newsletters or promotional offers) where you have explicitly opted in. You may withdraw your consent at any time.

4. How We Share Your Personal Data

We share your personal data with third-party service providers who assist us in operating our e-commerce business:

  • Shopify: Our e-commerce platform host and primary payment service provider (Shopify Payments). Shopify securely processes order information and payment details on our behalf.

  • Logistics & Delivery Partners: Shipping carriers, couriers, and fulfilment partners who require your delivery address, name, and contact details to fulfill and deliver your orders.

  • Analytics & Communication Providers: Services that help us analyze site performance and manage customer service queries (e.g., email notification systems).

  • Legal Requirements: We may disclose your personal information if required to do so by applicable laws, court orders, or governmental requests.

5. International Data Transfers

Our business is operated by Richard Lawrence Faithorn from Australia, and our e-commerce platform is hosted by Shopify (headquartered in Canada with servers globally). Therefore, your personal data will be transferred, processed, and stored outside the United Kingdom.

To ensure your data remains protected when transferred internationally, we rely on standard legal mechanisms approved under the UK GDPR, such as the UK International Data Transfer Agreement (IDTA), Standard Contractual Clauses (SCCs), or adequacy decisions recognized by the UK authorities.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to function properly, remember your shopping cart items, analyze traffic, and enhance your user experience.

  • Essential Cookies: Necessary for basic website functionality, security, and checkout execution via Shopify.

  • Analytics & Performance Cookies: Help us understand how visitors interact with our site so we can improve usability and features.

  • Marketing Cookies: Used to deliver relevant communications or measure ad performance (activated only with appropriate consent).

You can manage or disable cookies through your web browser settings. Please note that disabling essential cookies may affect your ability to place an order or use certain features on our website.

7. Data Retention

We retain your personal order information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal, tax, and accounting retention requirements, and resolve potential disputes. When data is no longer required, it is securely deleted or anonymized.

8. Your Rights Under UK GDPR

If you are a resident of the United Kingdom, you have statutory rights regarding your personal data:

  • Right of Access: The right to request copies of the personal data we hold about you.

  • Right to Rectification: The right to request correction of inaccurate or incomplete personal data.

  • Right to Erasure ("Right to be Forgotten"): The right to request the deletion of your personal data under certain conditions.

  • Right to Restrict or Object to Processing: The right to object to direct marketing or request restricted handling of your data.

  • Right to Data Portability: The right to request the transfer of your data to another service or organization.

To exercise any of these rights, please contact us at bestfinds.store@outlook.com.

If you are unsatisfied with our response, you have the right to lodge a complaint with the UK supervisory authority:

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, or regulatory guidance. Updated versions will be published on this page with a revised effective date.

10. Contact Us

For questions, privacy inquiries, or data access requests, please contact:

  • Store Name: Best Finds

  • Data Controller / Owner: Richard Lawrence Faithorn

  • Email: bestfinds.store@outlook.com

  • Telephone: +61 410 582 699

  • Address: 25 Cremorne Court, Kippa Ring, Queensland, Postcode 4021, Australia