Refund & Returns Policy

EFFECTIVE DATE: 24 September 2026

At Best Finds, operated by Richard Lawrence Faithorn in Australia, we aim to deliver high-quality products and an exceptional shopping experience to our customers in the United Kingdom.

If you are not entirely satisfied with your purchase, this Refund & Returns Policy explains your statutory rights under UK consumer protection laws (The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and The Consumer Rights Act 2015), as well as our processes for returns, cancellations, and refunds.

1. Your Right to Cancel (14-Day Cooling-Off Period)

Under the UK Consumer Contracts Regulations 2013, customers in the United Kingdom have the statutory right to cancel their order for any reason within a 14-day cooling-off period.

• Start of the Cooling-Off Period: The 14-day period begins on the day after you (or a third party designated by you, other than the carrier) physically receive the goods. If your order is delivered in multiple instalments, the period begins on the day after you receive the final item.

• Notification: To exercise your right to cancel, you must inform us of your decision to cancel this contract before the 14-day period expires. You can do this by contacting us at bestfinds.store@outlook.com with a clear statement (e.g., including your order number, full name, and details of the items you wish to cancel).

2. Returning Items Under the Right to Cancel

• Return Window: Once you have notified us of your cancellation, you must send back the goods without undue delay and in any event no later than 14 calendar days from the day on which you communicated your cancellation to us.

• Condition of Goods: You are permitted to inspect and handle the goods as you would in a retail store to establish their nature, characteristics, and functioning. However, you must return items in their original condition and packaging where possible. We reserve the right to make a deduction from your refund for any loss in value of the goods returned if the handling goes beyond what is necessary to establish their nature and functioning.

• Exceptions to the Right to Cancel: Unless faulty, the right to cancel does not apply to:

  • Sealed goods which are not suitable for return due to health protection or hygiene reasons, if they were unsealed after delivery (e.g., underwear, cosmetics, or sealed beauty products).

  • Goods made to your bespoke specifications or clearly personalised.

  • Goods that deteriorate or expire rapidly.

3. Return Shipping Costs

• Customer Responsibility: Unless the item is faulty, damaged, or incorrect, you (the customer) are responsible for paying the direct cost of returning the item(s) to us.

• Proof of Postage: We strongly recommend using a trackable shipping service or purchasing shipping insurance when returning items. We cannot guarantee that we will receive your returned item, and we are not liable for returns lost in transit.

4. Faulty, Damaged, or Incorrect Goods (Consumer Rights Act 2015)

If you receive goods that are faulty, damaged, not as described, or unfit for purpose, you have rights under the UK Consumer Rights Act 2015:

• Within 30 Days of Receipt: You have a statutory right to reject faulty goods and claim a full refund.

• After 30 Days (Up to 6 Months): If a fault occurs after 30 days, we are entitled to offer a repair or replacement first. If a repair or replacement is not possible or is unsuccessful, you are entitled to a full or partial refund.

• Return Costs for Faulty Goods: If an item is verified as faulty, damaged, or incorrect, we will refund the purchase price, standard outgoing delivery charges, and reasonable return postage costs. Please contact us at bestfinds.store@outlook.com with description and evidence (photos/videos) of the issue before returning the item.

5. Refund Processing

• Timelines: When you cancel your order within the 14-day cooling-off period, we will issue your refund no later than 14 calendar days after the day we receive the returned goods back, or (if earlier) 14 calendar days after the day you provide verifiable proof that you have sent the goods back.

• Payment Method: All refunds will be issued to the original payment method used at checkout (processed securely via Shopify Payments). Depending on your card issuer or bank, funds typically take 3 to 10 business days to reflect in your account after processing.

• Original Shipping Costs: If you cancel your entire order within the statutory 14-day period, we will refund the cost of standard outgoing delivery. If you selected an express or premium delivery method, we will only refund up to the value of our standard delivery fee.

6. Contact & Business Information

Before returning any goods, please contact our support team to receive clear return instructions:

• Store Name: Best Finds

• Merchant / Business Owner: Richard Lawrence Faithorn

• Email: bestfinds.store@outlook.com

• Telephone: +61 410 582 699

• Business Address: 25 Cremorne Court, Kippa Ring, Queensland, Postcode 4021, Australia